FAQ/Help

Yes. The member who makes the booking need not be one of the travellers. We will still be contacting you to verify all the travellers' particulars and payment arrangements.
Yes, a minimum of 30-50% of the total tour package price or a fixed amount as per terms and conditions for principal supplier is required upon booking. The deposit amount varies subject to the package selected.
There will be instances whereby our listed packages might not fit your needs exactly. If this is the case, please forward an email to us providing us with all the necessary details through our “Contact Us” page and our customer service team would be more than glad to assist in planning for your perfect holiday
When a booking is transacted, an order acknowledgement email will be sent to the email address specified during your email registration. This email would provide you with the status of your booking. Upon receiving your booking, our friendly customer service team will contact you to make a deposit within 2 business days. Once deposit is collected, our customer service team will provide you with a status update within 5 business days.

Regional destinations (Eg: Bali, Bangkok, Hong Kong, Malaysia and etc) - Min 3 working days
Other worldwide destinations (Eg: U.S, Europe and etc) - Min 7 working days
Customised and comprehensive itinerary - 7 working days and above

Seats and rooms availability are first come first serve basis; subject to change upon reservation.
Yes, single-supplement surcharge for a single room request will apply accordingly; amount as indicated in the tour itinerary. You will have to top up the air fare difference, if any, due to group fare has been applied for the package.
The package prices are shown in Singapore Dollars unless otherwise stated. Package prices do not include airport taxes, fuel surcharge, airlines security surcharge and other mandatory entry or exit taxes to be paid by passengers. Package prices are subjected to surcharges during peak and holiday seasons. Package prices are subjected to change without prior notice.
If you have forgotten your password, click on the “Forgot your password? Click here” link on our Homepage under “Member Login”, enter your registered email address and our system will automatically send your password details to this email address.
Yes. It’s very important for you to provide us the correct information as stated in your passport, as fail to do so will result in passengers being denied boarding, or delay and deportation back to the origin station.
Once your booking has been confirmed, we will naturally guarantee that no further changes will be made to the price. However, please note that taxes and Third party charges are beyond our control and whilst every effort will be made to contain them, we reserve the right to charge you these costs.
No, all bookings made via our website will not incur any booking fees.