FAQ/Help

You’ll have to be a member before making a booking. Registering as a member is FREE.
Put the title of the passenger like MR, MS or MRS, etc at the Given Name column. Example, the name is CARLOS in the passport only. Last Name will be CARLOS and Given Name will be MS.
You may use the search box on the Flight Page to do your booking. Select your destination, date of travel and the number of travellers, our system will do a search and display out the flights and fares based on your search option. Once you have completed the booking, a 6-digit alphanumeric confirmation number will be shown on the trip summary page. An email with the confirmation number will also be sent to your registered email address.
You can book up to 9 passengers in a booking. However please note that for each booking, the number of children (2 to below 12 years at the time of travel) must not exceed 2 times the number of adults and the number of infant (under 24 months at the time of travel) must not be more than the number of adults. For example, if there is only 1 adult in the booking, only 2 children and an infant is allowed in the same booking.
You may drop us an email through our “Contact Us” page and we shall revert to you within 2 business days.
Upon confirmation, a 6-digit alphanumeric confirmation number will be shown on the trip summary page and the confirmation number will be sent to your registered email address. Please quote this confirmation number at all times for any enquiry/amendment/cancellation of this booking.
No, but you may drop us an email providing us with all the necessary details through “Contact Us” page and we shall revert to you within 2 business days.
Yes, you are able to book for an infant ticket online. However please note that the booking must consist of at least 1 travelling adult.
Currently open jaw, multiple cities, stopovers and open-dated bookings cannot be made online. In the event that you require such ticket, please drop us an email providing us with all the necessary details through “Contact Us” and we shall revert to you within 2 business days.

You will need to choose the meal you preferred under “Special Meal” in the passenger information.

Please note that special meals must be requested at least 24hrs prior to flight departure. It’s strictly on request basis only.

You will only be able to request either aisle or window seat. You will not be able to request a particular seat number.

Please state your seat preference in the passenger’s details. Please note that for seat allocation, it’s strictly on request basis only.

For all flights with Frequent Flyer program, points are entitled when you complete the trip if the Frequent Flyer number is in the reservation. However for most special fares, no mileage accrual is allowed. You can check under ‘Airfare Rules’ of the fare you wish to purchase. It will be stated if there is any mileage accrual.

If you do not receive your miles or points for a flight, you will need to contact your frequent flyer programme service centre directly.

When you add your frequent flyer number in the passenger information, it will be captured and input into your booking.
The time displays will base on the local time of the respective city.
In the event that the flights you have selected are not displayed, it might be due to there are no seats available or there might be flight restrictions for the fares.
Select the “Airfare Rules” link at the end of each flight schedule. The terms and conditions will be displayed. You are advised to read through the terms and conditions of the selected fare before proceeding with your booking.
Just enter your 6-digit alphanumeric confirmation number in the ‘Amadeus Reservation Number’ box and Last name through “checkmytrip” link on the Flight page. You will be able to check on your latest flight status.
If you did not receive any confirmation email after you have completed your booking, kindly drop us an email with the travellers’s full name, destination and date of travel through our “Contact Us” page and we shall email the confirmation number to you within 2 business days.
Currently we do not accept booking through phone or at our office.
The minimum purchase time for an online flight booking will be 72 hours prior to departure.
Yes. It’s very important for you to provide us the correct information as stated in your passport, as fail to do so will result in passengers being denied boarding, or delay and deportation back to the origin station.
Most airlines do not need reconfirmation though we do recommend that you reconfirm any onward or return flights with the airline you are travelling within 72hrs prior to departure.

Airlines sometime make changes to their flight schedules and we will attempt to send you an e-mail before your trip if your itinerary changes. An email will not be sent for changes that should not have a major impact on your travel, including:

  • Flight Number Changes
  • Flight Departure time changes less than 10 minutes earlier
  • Flight Departure time changes less than 25 minutes later
If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time changes or change of service, such as no longer providing service to your destination, our customer service team will contact you by phone. Once we have worked with you to process any changes needed, your updated itinerary will be sent via e-mail and can be viewed in “checkmytrip” link.
There is no need to reissue or reconfirm your ticket due to flight schedule change if there is no change in the carrier itself.
We recommend that pregnant passengers to consult their doctor before flying. For more information, please refer to http://wwwn.cdc.gov/travel/yellowBookCh9-PregnancyTraveling.aspx.